The Ministry of Tourism has launched Skill Development Program called “HUNAR SE ROZGAR” under the scheme of “Capacity Building for Service Providers”, as a part of the Suo-Motu initiatives.
Effective from 1st April 2016, the program is aimed for students with no financial means to acquire skills facilitative to employment.
Arranging for Food Resources | Achieving customer satisfaction through Customer-centric Service |
Maintaining Inventory Control | Achieving customer satisfaction by displaying professional etiquettes |
Ensuring Efficient use of Resources | Services and facilities specific to age/ gender special needs |
Directing kitchen helper for initial preparation | IPR and Copyright |
Cooking vegetarian and non-vegetarian food items | Hygiene and Cleanness |
Customizing food items as per consumer's requirements | Safety standards and procedures and work hazards |
Expediting and ensuring quality control | Basic knowledge of a Foreign / State Language |
Interacting with superiors and colleagues |
Identifying Service area and resources required | Achieving customer satisfaction through customer centric service |
Preparing and rechecking the service area | Etiquette |
Greeting Customers | Achieving customer Satisfaction by being professional |
Order Taking | Services and facilities specific to age/ gender/ special needs |
Serving Food and beverage | How to behave with women at workplace |
Cleaning Tables and side board after dining | IPR and Copyright |
Presenting bill | Cleanliness |
Receiving Payment | Hygiene |
Spotting Customer Service Issues | Work Hazards |
Resolving Customer problems | Safety Standards and Procedures |
Interacting with superiors and colleagues | |
Communicating with customers | |
Service Quality requirements |
Identifying housekeeping requirements and resources | Checklists and registers |
Preparing for housekeeping activities | Escalation matrix |
Cleaning Floors | Reporting and documentation |
Cleaning washrooms and bathrooms | Interacting with superiors and colleagues |
Replenishing supplies in washrooms and bathrooms and completing cleaning duties | Communication with customers |
Cleaning furniture and upholstery | Etiquette |
Cleaning vertical spaces, fittings, internal glass spaces | Achieving Customer satisfaction by being professional |
Obtain Linen and covers and change bathroom linen | Services and facilities specific to age / gender/ special needs |
Making bed, checking and changing linen | How to behave with women at workplace |
Periodic room servicing | IPR and Copyright |
Deep cleaning requirements | Cleanliness |
Reporting | Hygiene |
Keeping areas neat, tidy and in good order | Work Hazards |
Maintain upkeep | Safety standards and procedures |
Waste disposal |
Multi Cuisine cook | Download |
Room Attendant | Download |
Steward | Download |